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Terms and conditions of business

  • General Terms

    These terms:

    • are written in plain and easy-to-understand English and should be read using the ordinary everyday meaning;
    • should not be construed in any way as to try and give a word, phrase or expression a different meaning to the ordinary everyday meaning;
    • are a complete and an exclusive agreement between My Printernet Ltd and the Customer for My Printernet Ltd to supply products or services to the Customer;
    • supersede all understandings or prior agreements, whether written or oral, and all representations or other communications;
    • apply whenever business is conducted between us both;
    • in no way confer on any third party the right to enforce any of the terms of this agreement in accordance with the Contracts (Rights of Third Parties) Act 1999.
    THESE COMMON TERMS APPLY ACROSS ALL OF MY PRINTERNET LTD'S PRODUCTS AND SERVICES, SOME OF WHICH MAY HAVE ADDITIONAL SPECIFIC TERMS APPLYING TO THEM, WHICH YOU WILL FIND IN THE LEGAL SECTION OF OUR WEBSITE. The Customer is therefore deemed to be knowledgeable about such additional terms and cannot rely on ignorance or doubt as a defence in any dispute or question that may arise. Any handwritten or typed amendments (or any other defacement) to these terms do not form part of these terms nor an amendments to them and must be disregarded in their entirety.

    The following words and phrases have special meanings in these terms:
    • “My Printernet Ltd”, “the Company”, “we”, “us” or “our” refers to My Printernet Ltd including any other person or company acting as an authorised representative or lawful agent of My Printernet Ltd;
    • “Customer”, “you” or your” refers to the person, business or company from whom orders for work are received and with whom My Printernet Ltd enter into a lawfully binding contract.

    Variations to these terms
    Variations to these terms and conditions:
    • may only be made if we expressly notify you in writing of a variation to this complete and exclusive agreement;
    • shall not apply to any order that is in progress.
    Any proposed alternative terms or a proposal to vary these terms in any form submitted by you (for example, on your purchase order) shall not be valid, nor shall any action by us (including the acceptance of an order purporting to be in accordance with any other terms or conditions) be construed as meaning that any alternative terms or conditions have been accepted.

    Prices, estimates and orders
    We will:
    • provide you with an estimate of the price to be charged for a particular order if you request one before an order is placed;
    • provide such estimates based on our current costs of production;
    • try to ensure that an estimate is valid for 28 days, although we may amend any estimate if it is necessary to do so.
    It is your sole responsibility to:
    • request an estimate before placing an order;
    • confirm any price before placing an order and to eliminate any doubts you may have over the accuracy of any price before placing an order (including prices printed in any literature or published electronically).
    If, however, a price has not been expressly agreed at or before the time an order is placed we shall charge you in accordance with our normal pricing structure and you shall not subsequently dispute the price charged. Estimates that we supply are not offers to enter into legally binding contracts, but are merely indications of the price that we charge to undertake a particular type of work. It is your sole responsibility to ensure that the specification or description of the product or service that you are ordering is correct and will meet your requirements. We are not responsible for checking whether or not the product or service that you have asked us to supply is suitable for your own purpose.

    VAT and other taxes
    All estimates given and orders accepted will be on a basis that excludes Value Added Tax (VAT) or any other taxes, duties or royalties etc. If any such tax, duty or royalty becomes payable on the sales price, we shall have the right to charge that amount.

    Payment terms and late payments
    Your first order with us must be paid in full before delivery/collection. Subsequent orders are strictly payable 28 days from date of invoice. Debts over 31 days old will be passed on to a debt collection agency where you will incur a late payment fee, according to government legislation 7/8/2002. In addition, the cost of their service will also be added to your account without further notice.
    You must:
    • pay all amounts by the due date they become due;
    • not exceed any credit limit that we may apply to your account from time to time;
    • make regular progress or stage payments on any order that takes longer than 28 days to complete;
    • pay any penalty charge and/or interest and/or debt collection fee applied to your account as a result of a late payment.
    At our sole discretion, we may insist that you pay a deposit or the full amount when the order is placed or at some time before the goods are delivered or collected. You shall indemnify us for the costs involved in pursuing any legal or debt collection actions against you (including taking the advise of a solicitor or barrister, charges made by a debt recovery agency, or time spent and costs incurred by our employees and/or directors in preparing and pursuing that legal action) to recover monies owed by you or from any third party who has given a guarantee or indemnity against any amounts owed by you. You also agree that any legal proceedings shall be dealt with by an appropriate Court of Law whose geographical location shall be of our choosing and which shall be within the locality of one of our offices or places of business. When payments are made via PayPal, you will not initiate any PayPal chargebacks in an attempt to secure a refund, and you recognise that any attempt to do so would constitute a violation of these terms. If there is any dispute regarding a product or service, and any refund is due, we will initiate a credit to your account. Any effort to initiate a chargeback would therefore be construed as an act of fraud.

    Cancellation of orders and Dormant Projects
    If you cancel an order after we have commenced work on it, you shall be charged at the full order value or such lower amount as we may (in our discretion) determine. Should an order be suspended or delayed at the request or by default of you for a period of 90 days, we shall be entitled to payment for work already carried out, materials specially ordered, and any other additional costs incurred including but not limited to storage. On-going Orders which reach an age of 90 days old will be charged for work carried out up to that point.

    Preliminary work
    You may request that we carry out some form of preliminary work before agreeing to place a firm order. All work carried out at your request, whether experimental or otherwise, shall be charged at our normal rates. Such work is chargeable whether or not a prior estimate of the price of such work was given to you.

    Computer files and viruses
    You must ensure that any disk or files supplied are free from computer viruses and you shall “virus check” all files before their supply to us. This applies whether the files are supplied on computer disk, tape, by direct data transfer (such as ISDN) or via the internet.
    You will indemnify us against:
    • the cost of any loss of, damage to, and restoration of any of our data or computer systems caused by a virus, together with the costs of removing such virus(es);
    • any claims, costs and expenses arising from the infection with such a virus, including any amounts paid on a lawyer or solicitor’s advice in the settlement of any law claim (including with a third-party to whom a virus may have spread).

    Proofs, artwork and errors
    We advise you to have a proof and to check everything thoroughly. This includes but is not limited to type and picture content, colours, sizing, typefaces and spacing. For printed matter, we advise a set of colour separated proofs for colour work, which make technical errors easier to spot such as incorrect overprint settings and “full colour blacks”.
    You are responsible for:
    • clearly, concisely, specifically and adequately conveying your requirements to us;
    • ensuring that any originated artwork is suitable and adequate for your needs and purposes;
    • thoroughly, properly and completely checking any proof for errors or omissions;
    • clearly marking any necessary amendments on a proof;
    • giving us your complete and absolute approval of a proof in a written form that has been approved by us, and giving us authority to proceed to completion of your work.
    If you inform us in writing that you intend to waive the right to receive a proof (and we agree that a proof will not be provided), we shall incur no liability whatsoever for any errors not corrected prior to printing.
    After we have submitted a proof, we may charge extra if:
    • you make alterations or changes to the original concept design or content, and these changes necessitate additional work by us;
    • you change the style, type or layout if you had previously left it to our judgement and discretion;
    • you ask us to supply additional proofs.
    We will not be liable for consequential loss or damage as a result of errors on our part to any item supplied by us, which is a result of you not checking the item before using it. We will however replace any defective item supplied by us free of charge.

    Copyright, working materials and customer’s property
    We shall:
    • exclusively own the copyright in any artwork produced by us, including the copyright in the way in which a work is presented or designed and in the content material in any work where that content has been created by us (this excludes artwork created by you where we merely make amendments or alterations to that artwork at your request and where those amendments and alterations are slight or incidental in nature and do not change the substance of the original design);
    • exclusively own all working materials (files, disks, papers, bromides, plates etc) used to create or maintain work which we have undertaken for you;
    • be permitted to use a facsimile or copy of your work in any promotional material that is produced with the sole intention of furthering our business. Unless you expressly request otherwise, we may include copies of such work with any promotional material that is distributed to third parties, but we shall not re-sell your work.
    Trade customers are required to pass this information to their clients as any breach will be handed to our legal representatives. This includes but is not limited to reproduction of any artwork in local newspapers and magazines as advertisements, and logos and designs subsequently used on websites not produced by us.
    We shall not:
    • own the copyright in the content of any material not created by us;
    • own the copyright in any proprietary logos, text, illustrations or photographs supplied to us by yourselves or other third-party copyright holders;
    • be obliged at any time to give our working materials (files, disks, papers, bromides, plates etc), or a copy of them to you;
    • be obliged to maintain copies of artwork or work which we have undertaken for you either in a computerised format or in a hard copy format.
    You shall:
    • not use a copyrighted design or work which we have undertaken for you to produce a new or subsequent issue (or an amended past issue) without our prior written permission;
    • be responsible for obtaining all necessary authorities to reproduce pictures, photographs, artwork etc, and you shall indemnify us and our agents from any liability that may arise from any claim arising thereof.
    All property supplied by you to us shall, while it is in our possession or is in transit to or from you or your premises, be deemed to be at your risk. This shall include property belonging to a third-party which you have loaned to us. Whilst every care is taken, neither us nor our agents can accept any responsibility or liability for loss or damage to artwork, photographs, transparencies etc.

    Illegal or unlawful matter
    We shall:
    • not be required to publish any matter which, in our opinion, is or may be of an illegal or libellous nature, an infringement of the proprietary or other rights of any third party (whether or not this fact was or is known at the time of acceptance of the order), or which may be prejudicial or detrimental to the good of our business;
    • be indemnified by you in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary rights contained in any material published, or work undertaken by you. The indemnity shall extend to any amounts paid on a lawyer or solicitor’s advice in settlement of any claim.

    Company imprint
    We shall not append our imprint to any artwork if you have supplied that artwork digitally in its final form. If we undertake artwork or origination work for you, we shall not append our imprint to any work unless you specifically request otherwise. We will add our company name to your website as the copyright holder or producer unless you specifically request us not to. If any work is required by law to carry the imprint of the printer it shall be for you to make sure that any regulations or requirements are properly and fully met. You shall indemnify us for any failure to notify us of this obligation.

    Materials supplied by the customer:
    If you supply any materials (paper, plates etc) to be used in the production process, we may:
    • reject any of those materials supplied or specified by you which appear to us to be unsuitable;
    • charge for additional costs incurred if materials are found to be unsuitable during production;
    • take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
    Materials supplied shall be in quantities as we shall agree with you, but must always be adequate to cover both normal and possible abnormal spoilage during the production process. Materials which are not used shall be returned to you when the job is complete and, where possible, shall be in the same state and condition as when they were originally supplied to us by you. You shall pay any additional carriage charges which we have to incur to return those unused materials to you.

    Quality of work
    In accordance with the Sale of Goods Act we must supply goods which are of a “satisfactory quality”. This is defined by the Act as being a “standard that a reasonable person would regard as satisfactory, taking account of the description of the goods, the price (if relevant) and all the other relating circumstances...the quality of goods includes their state and condition and the...fitness for all the purposes for which goods of the kind in question are commonly supplied (and their) appearance and finish...”
    You shall:
    • make sure that the work produced by us in general is of a standard which is acceptable to you before you enter into any contract with us;
    • ask to be given samples of similar work produced by us and materials used to help you assure yourself of the standard of our work;
    • be entitled to reject any work that is clearly defect, sub-standard and which does not comply with the requirements of the Sale of Goods Act as regards the description and the quality or fitness of those goods, although you shall not reject goods in any instance where the goods are not of a “satisfactory quality”, when that failure is so slight that it is not reasonable to reject them.
    You shall not be entitled to:
    • reject any work because, in your opinion or in the opinion of another third party, the standard of our work produced may not be similar to that of any other particular supplier;
    • reject goods in cases where you have supplied copy, artwork or computer files which were not “suitable for the the purpose intended” and where we did not realise that those files were not suitable before publishing or on production of the goods or services.
    The use by you of any of the goods or work supplied, or any part of those goods or work, shall constitute your full acceptance of the goods or work. You may not then reject those goods at a later date, and any earlier rejection shall be deemed to have been withdrawn.

    Delivery or collection of goods
    If we are required to deliver goods we shall:
    • despatch the goods within a reasonable time after the work is completed;
    • reasonably ensure that the carrier, the method of carriage and how the goods are prepared or packaged for carriage are suitable such that the goods shall not be lost or damaged in normal transit.
    If we are required to deliver goods you shall:
    • accept delivery of goods when tendered;
    • be charged for that delivery unless the price agreed for the work includes delivery charges, although you shall always be charged extra for expedited delivery;
    • ensure that the goods are adequately insured during transit, although if you desire we will arrange such insurance with the carrier on your behalf but in doing so we will be deemed to be acting as your agent;
    • indemnify us for any loss as a result of any failure by you to take delivery when tendered (this does not affect our right where your neglect or refusal to take delivery of the goods amounts to a repudiation of the contract).
    For the purposes of the Sale of Goods Act:
    • carriage arranged by us shall be on your behalf and delivery to you is deemed to have been made (for the purposes of the Act) when we give the goods to a carrier;
    • the place of delivery shall be our premises at which the finished goods are made ready for collection or despatch.
    If we are not required to deliver goods, you shall collect the goods from our premises upon notification that they are complete, and by appointment only. In some cases, it may be necessary for us to make the goods available for collection or delivery in instalments, and you shall accept the goods in such instalments when tendered.

    Liability arising from delay
    We shall not be liable for any loss (whether actual or consequential) arising from delay in the performance of any order or of finished goods in transit. Time shall not be the essence of any order notwithstanding any action by us that purports to guarantee a delivery or collection time or date. Time-sensitive or dated material does not in itself make time the essence of any contract, and you have a responsibility to allow sufficient “slack time” when you place any order to allow for any delay that may occur.

    Claims and queries
    All claims and queries:
    • regarding the goods supplied (including shortages, errors etc) must be made by you in writing in a form specifically approved by us, and must be submitted to us within three working days of the date of delivery or collection;
    • regarding an invoice must be made by you within ten working days of invoice date, and queries regarding non-delivery must be made by you within five working days of the invoice date;
    • will not normally be entertained unless they are made within these time limits;
    • may only be made outside these time limits in instances where it is not possible for you to comply with the notice requirements provided that advice (where required) is given to us and the claim is made as soon as reasonably possible. The inability to check the goods supplied by reason of lack or insufficient manpower or suitably qualified or authorised personnel within your organisation is not a valid reason not to comply with these time limits.
    If you have the right to reject any goods:
    • you must firstly obtain our written consent and then return those goods in their entirety to us at your expense within five working days;
    • returning goods without consent shall in no way extinguish or reduce your liability to us for full payment of the goods and for late payment fee/interest.
    We shall not be liable in respect of any claim unless the notification requirements above have been complied with. In addition, any claim or counterclaim made against us in a Court of Law must be commenced by you within six months of the date on which we provided a service to you, dispatched goods to you or on which goods were made available for collection.

    Reservation of title
    Each end product produced or supplied by us for you is your property once the invoiced amount has been paid in full. Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with us until we have received full payment of the full price of:
    • all goods and/or services the subject of the invoice and
    • all other goods and/or services supplied by us to you under any invoice or order whatsoever.
    Payments of the full price shall include, without limitation, the amount of interest or other sum payable under the terms of this and all other contracts between us and you.
    Until title to the goods passes you shall:
    • keep the goods secure, in good condition and adequately insured;
    • not use the goods supplied to form part of, or be used in the manufacture of, any other product not specified by us in writing;
    • keep the goods separately in such a way that they may be identified or retrieved.
    If you subsequently sell the goods:
    • you will be acting as our agent subject to these Terms and Conditions of Business;
    • we shall have a lien over the money(s) resulting from such sale;
    • you shall indemnify us from any costs or expenses arising from the sale, and we shall in no way whatsoever bear any liability from the sale.

    Force majeure
    We shall be under no liability if we are unable to carry out any provision of a contract for any reason beyond our control, including (without limiting the foregoing): acts of god, acts of foreign enemies, acts of terrorism, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority, legislation, war, fire, flood, draught, failure of power supply, mechanical breakdown, lock out, strike or other action taken by employees in contemplation or furtherance of a dispute, or an inability to procure materials required for the performance of the contract. During the continuance of such a contingency, you may by written notice elect to terminate the contract but you shall pay for work done and materials used or specially purchased, but subject thereto shall otherwise accept delivery if and when available.

    Insolvency of customer
    Without prejudice to other remedies, we shall have the right not to proceed further with any order and be entitled to charge for work already carried out (whether completed or not) and materials purchased for you if:
    • you cease to pay your debts in the ordinary course of business or cannot pay your debts as they become due; or
    • being a company, you are deemed to be unable to pay your debts, or have an administration order or a winding-up petition issued against you; or
    • being an individual, partnership or unincorporated body, you commit an act of bankruptcy or have a bankruptcy petition issued against you.
    This charge shall be an immediate debt due to us.

    Applicable law
    These Terms and Conditions of Business and any orders placed shall be made in, governed by, and construed in accordance with the Law of England.

  • Internet Use Terms

    This section (together with the documents referred to on it) tells you the terms and conditions on which we supply our internet services described on our website www.myprinternet.co.uk to you (“Services”). Our primary services are a domain name registration and renewal service (“Domain Registration and Renewal Service”) or our website hosting services (“Hosting Service”). Please read these terms and conditions carefully before ordering any Services from our website. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.
    Please read through these terms and conditions carefully and print a copy for future reference.
    Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.

    1. Privacy policy and newsletter
    1.1 You acknowledge and agree to be bound by the terms of our privacy policy http://www.myprinternet.co.uk/legal/
    1.2 By placing an order for the Services, you consent to us sending to you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our website, notify you of planned outages and updates, and keep you informed about our services generally.

    2 Information about us
    2.1 www.myprinternet.co.uk is a site operated by My Printernet Limited (“we”, “us” and “our”). We are registered in England and Wales under company number 08328498 and have our registered office at My Printernet Ltd, c/o Accrida Ltd, Regus House, Admirals Way, Dartford, Kent, DA2 6QD. Our VAT number is GB980668085.

    3 Your status
    3.1 By placing an order through our website, you warrant that:
    3.1.1 you are legally capable of entering into binding contracts; and
    3.1.2 you are at least 18 years old.
    3.2 If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.

    4 The order process
    4.1 You can only place an order for the Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. You agree that we may block access to your account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your user name and password secret at all times and not allow anyone else to use it. You must contact us immediately if you believe your user name and password has become known to someone else.
    4.2 Before you submit an order (by clicking the “Submit Order” button) you will be shown your order on screen including details of the Services you have wish to order and the price payable. You will then have an opportunity to identify and correct any input errors in your order for the Services.
    4.3 You will only be allowed to submit an order once you have registered a credit card or debit card on your account or set up a paperless direct debit.
    4.4 After placing an order for the Services we will give you details of the Services you have ordered. We will send the same details to you in an email, together with an invoice, to the email address you provided when you registered your account with us.
    4.5 You can view copies of the invoices we have sent you and details of what you have purchased from our website by logging into your account.

    5 How the contract is formed between you and us
    5.1 After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to acceptance by us. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.
    5.2 The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed in a separate Acceptance Confirmation.

    6 Our status
    6.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

    7 Consumer rights
    7.1 If you are buying as a consumer (i.e., not within the course of your business), ordinarily, the Consumer Protection (Distance Selling) Regulations 2000 allow you to cancel the Contract at any time within seven (7) working days, beginning on the day after you received the Acceptance Confirmation. However, by placing your order for the Services, you agree to us starting supply of those Services before the end of the seven working day cancellation period referred to here. As such, you will not have the right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000.
    7.2 This provision does not otherwise affect your statutory rights.

    8 Our limited money back guarantee
    8.1 Once the Contact has been formed you may, subject to clause 8.2, only cancel the Contract in relation to the Hosting Service you have purchased (unless your Hosting Service includes the use of a dedicated hosting server or VPS in which case you may not cancel the Contract). In such cases, you may cancel at any time within thirty (30) days, beginning on the day after you received the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for the Hosting Service you have cancelled. We will refund the price you have paid to the credit card, debit card or other account you used to make that payment. No other refund will be made. Limited to one per customer.
    8.2 To cancel the Contract under clause 8.1, you must inform us in writing through our support ticket system before the end of the thirty (30) day period mentioned in clause 8.1. As part of our cancellation process, we will respond to you via our support ticket system to confirm your cancellation request. You must re-confirm your cancellation request via our support ticket system or we will continue to supply the Hosting Service and your cancellation under clause 8.1 will be ineffective.
    8.3 You will not have any right under clause 8.1 to cancel the Contract for the supply of any other Services other than that noted in clause 8.1. Therefore, the Services which may not be cancelled include (but are not limited to):
    8.3.1 Hosting Services where you request a dedicated hosting server;
    8.3.2 Domain Registration and Renewal Services; and
    8.3.3 use of SSL certificates and other ‘add on’ products.

    9 Price and payment
    9.1 The price of any Services will be as quoted on our website from time to time, except in cases of obvious error. These prices exclude VAT.
    9.2 The total cost of your order of the Services will be set out clearly in your Shopping Basket before you submit your order for the Services.
    9.3 Prices are liable to change at any time. We will notify you of a change in our prices at least thirty (30) days before the price increase comes into force. Any such price increase will not be effective until the Minimum Term (as defined in clause 20.3) expires. If you do not agree to such price changes, please cancel your Services in accordance with clause 20.3.1. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to the credit card, debit card or other payment method registered to your account.
    9.4 Our website contains the details of a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order. If a Service’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before accepting your order, or reject your order and notify you of such rejection.
    9.5 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    9.6 You must register a payment method for the Services you have ordered before submitting your order. You may pay by credit or debit card or, alternatively, you may set up a paperless direct debit against your account. We will take payment from the payment method you have registered against your account immediately upon sending you our Acceptance Confirmation or shortly thereafter. If we subsequently reject your order, we will refund the payment you have made to the credit card, debit card or other account you used to make the payment.
    9.7 Please note that when purchasing a Service, you are obliged to pay for that Service for the whole of the Minimum Term (as defined in clause 20.3) that applies to it (unless you have cancelled the Service under clause 8.1) even though you may pay by monthly direct debit payments. Consequently, you must not cancel your direct debit payments without first cancelling your Services under clause 20.3.1. If you do so, we will seek to recover any outstanding payments due to us by other means, including by taking appropriate legal action.
    9.8 Time for payment shall be of the essence. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorised by your credit card provider or bank, you hereby authorise us to seek payment from any other credit card, debit card or direct debit registered against your account. Further, if your payment is still not authorised we may, at our discretion, suspend or terminate any Services we provide to you from time to time, even if payment in respect of such Services is not outstanding.

    10 Quality
    10.1 We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.
    10.2 We will not be liable for a breach of the warranty in clause 10.1 unless:
    10.2.1 you give written notice of the breach to us through our support ticket system; and
    10.2.2 we are given a reasonable opportunity after receiving the notice of examining our provision of the Services to you.
    10.3 We will not be liable for a breach of the warranty in clause 10.1 if:
    10.3.1 the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any); or
    10.3.2 you alter the Services without our written consent; or
    10.3.3 the problem arises because of misuse.
    10.4 Subject to clause 10.2 and clause 10.3, if we are in breach of the warranty in clause 10.1 we will, at our expense, use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price. This constitutes your sole and exclusive remedy for any breach of the warranty set out in clause 10.1. Notwithstanding the foregoing, we do not warrant that your use of the Services will be uninterrupted or error-free.
    10.5 We reserve the right to modify the Services without notice to you provided such modification does not adversely effect your access to, or use of, the Services or detract from the overall performance of the Services. Any change which may have such adverse effect on you or may detract from the overall performance of the Services will be notified to you at least sixty (60) days prior to the change taking effect.
    10.6 You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.

    11 Access to the Hosting Service
    11.1 You are responsible for making all arrangements necessary for you to have access to our Hosting Services. You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy) and that they comply with them.

    12 Hosting Service service levels
    12.1 We will use our reasonable endeavours to make our servers available to you as part of the Hosting Service you purchase for ninety-nine point nine nine (99.99) per cent of each calendar month. We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum. We shall make all commercially reasonable efforts to provide you with advanced notification of all scheduled and emergency outages through the system status page http://www.webhostingstatus.com on our website and through our newsletter.
    12.2 Service credits are not given for any form of downtime or service unavailability.

    13 IP addresses
    13.1 You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you, and any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.
    13.2 If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.
    13.3 You agree that you shall have no right, title or interest to any IP address upon expiry or termination of the Services, and that the acquisition by you of a new IP address following expiry or termination of the Services shall be solely your responsibility.

    14 Back-up of your material and our servers
    14.1 It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload (or permit to be uploaded) onto our servers (“Material”) as part of your use of the Hosting Services. In the event of loss of or damage to your Material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.
    14.2 We will follow our archiving procedures for the data stored on our servers. In the event of any loss or damage to our servers, your sole and exclusive remedy will be for us to use reasonable commercial efforts to restore the data on our servers (including your Material) from the latest back-up we maintained in accordance with our archiving procedure. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.

    15 Hosting Service usage limitations
    15.1 All our Hosting Service packages come with an unlimited web space allowance provided that:
    15.1.1 your Material is linked into web pages;
    15.1.2 you do not use the Hosting Service as a backup of, or repository for, your Material;
    15.1.3 you maintain good housekeeping to maintain your Material; and
    15.1.4 your comply with our acceptable use policy
    15.2 The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order. The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you have to upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in the eXtend control panel http://www.extendcp.co.uk
    15.3 Unless the Hosting Service package you order includes a dedicated server, you will only be allowed to use a maximum of five (5) per cent of our server’s processing capacity when using the Hosting Service package you order. At our absolute discretion, we may allow your usage to exceed this limitation, and we will speak to you about your hosting requirements if your usage has, or may have, a detrimental effect on our other customers.
    15.4 The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order. However, any mailboxes that have not been accessed for one hundred (100) clear days will be automatically deleted from our system.
    15.5 When using the Services, you must comply with our terms of website use and our acceptable use policy and these are incorporated into the Contract by reference. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
    15.6 We shall be entitled to terminate the Contract, or suspend or terminate the provision of any individual Services, if you are in breach of our terms of website use or our acceptable use policy.

    16 Support
    16.1 If a problem has arisen with regard to the Services or your registered account, you can access support through our support ticket system twenty-four (24) hours a day, seven (7) days a week.
    16.2 Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.

    17 Domain names
    17.1 Where the Contract includes our Domain Registration and Renewal Service:
    17.1.1 we will endeavour to procure the registration of the domain name you request;
    17.1.2 we will not be liable in the event that the relevant domain name registry refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name;
    17.1.3 we shall not act as your agent or on your behalf in any dealings with domain name registry;
    17.1.4 the registration of the domain name you request and its ongoing use is subject to the relevant domain name registry’s terms and conditions of use which you should obtain and consider http://www.myprinternet.co.uk/legal/;
    17.1.5 you are responsible for ensuring that you are aware of the terms referred to in clause 17.1.4 so that you can comply with them;
    17.1.6 the domain name you request will only have been successfully registered when you appear as the registrant on the appropriate “whois” database of the top level domain name registrar;
    17.1.7 we shall have the absolute discretion to require you to select a replacement domain name to the one you have requested to be registered, and may suspend or terminate our performance of the Domain Registration and Renewal Service, if, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may or is likely to be in bad faith, breach of the provisions of these terms and conditions or any legal or regulatory requirement; and
    17.1.8 you confirm and warrant that you are the owner of any trade mark in any domain name (or have the authority of the owner of any trade mark to use such name) that you have requested be registered.
    17.2 You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner to use such domain name) supplied by you, or otherwise authorised by you, for use as a domain name in connection with any website in relation to which the Hosting Service supplied to you is used.
    17.3 Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices thirty (30) days and seven (7) days before the renewal date of your registered domain name. These notices will be sent to the email address then registered against your account. You hereby authorise us to automatically renew the domain name for you unless you have cancelled the Domain Registration and Renewal Service in accordance with clause 20.1.1. The price for the renewal will be as set out in the renewals page of the customer administration area and will be charged against one of the payment methods then registered against your account.

    18 Intellectual property rights
    18.1 You, or your licensor, retain all intellectual property rights in your Material, and you grant to us a worldwide, non-exclusive, royalty free licence to use, store and maintain your Material on our servers and publish your Material on the Internet for the purpose of providing the Hosting Service to you. You warrant that your Material does not infringe the intellectual property rights of any third party and you have the authority to grant the licence in this clause 18.1 to us. We may make such copies as may be necessary to perform our obligations, including making back-up copies of your Material.
    18.2 You will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services or of any claim or action that your Material infringes, or allegedly infringes, the intellectual property rights of a third party.
    18.3 If you download software we own from our website, we grant you a non-exclusive, non-transferable royalty free licence to use that software for the purpose set out on our website in relation to that software. Such licence will automatically terminate when we stop providing the Hosting Services to you.
    18.4 Any third party software that you download from our website shall be licensed to you on the standard software licence terms of the owner of the intellectual property rights in that third party software as those licence terms are notified to you at the time you download such software.
    18.5 We retain all intellectual property rights in the Hosting Services (other than in your Material) and our software referred to in clause 18.3. Accordingly, you must not decompile, disassemble or reverse engineer the Hosting Services or our software.
    18.6 We will defend you against any claim that the Hosting Services (but not materials stored or maintained on our servers by third parties) infringe any United Kingdom intellectual property rights of a third party (other than infringements referred to in clause 18.2), and shall indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that:
    18.6.1 you give prompt notice of any such claim;
    18.6.2 you make no admissions or settlements without our prior written consent;
    18.6.3 you provide reasonable co-operation to us in the defence and settlement of such claim, at your expense; and
    18.6.4 we are given sole authority to defend or settle the claim.
    18.7 In the defence or settlement of the claim, we may obtain for you the right to continue using the Hosting Services, replace or modify the Hosting Services so that they become non-infringing or, if such remedies are not reasonably available, terminate the Contract with you without liability to you (in which case we will refund to you the price you have paid on a pro-rata basis). We will have no liability to defend or indemnify you if the alleged infringement is based on:
    18.7.1 a modification of the Hosting Services by anyone other than us;
    18.7.2 your use of the Hosting Services in a manner contrary to our instructions or our acceptable use policy; or
    18.7.3 your use of the Hosting Services after notice of the alleged or actual infringement from us or any appropriate authority.
    18.8 The foregoing states your sole and exclusive rights and remedies, and our entire obligations and liability, for the infringement of any third party’s intellectual property rights by the Hosting Services.

    19 Our liability
    19.1 We do not monitor and will not have any liability for your Material or any other communication you transmit, or allow to be transmitted, by virtue of the Hosting Services.
    19.2 Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider and no guarantee or representation is given that the Hosting Services will be free from hackers or unauthorised users. You shall be liable for the content of any emails transmitted by virtue of the Hosting Services, for any material you upload to, or allow to be uploaded to, our servers and for ensuring compliance at all times with all relevant legislation (including, but not limited to the Data Protection Act 1998 and all other privacy laws, regulations and guidance notes made or issued thereunder).
    19.3 All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
    19.4 We do not exclude or limit in any way our liability:
    19.4.1 for death or personal injury caused by our negligence;
    19.4.2 under section 2(3) of the Consumer Protection Act 1987;
    19.4.3 for fraud or fraudulent misrepresentation; or
    19.4.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    19.5 We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:
    19.5.1 loss of income or revenue;
    19.5.2 loss of business;
    19.5.3 loss of profits or contracts;
    19.5.4 loss of anticipated savings;
    19.5.5 loss of goodwill;
    19.5.6 loss of software or data;
    19.5.7 wasted expenditure (such as pay per click advertising costs); or
    19.5.8 wasted management or office time.
    19.6 Subject to clause 19.4 and clause 19.5, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed one hundred and ten (110) per cent of the price you have paid to us for the Services during the twelve (12) months preceding the event giving rise to the liability in question. Accordingly, you are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Hosting Service).
    19.7 Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller's individual liability will be set out in the seller's terms and conditions. You should consult such terms and conditions.

    20 Duration of the Services and cancellation
    20.1 That part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. It will continue until:
    20.1.1 we have registered the domain name you have requested (the “Domain Name”) and you subsequently ask us not to renew the registration of your Domain Name by logging into your domains control panel and setting the Domain Name renewal option to “cancel” at anytime before the renewal date; or
    20.1.2 we terminate the supply of our Domain Registration and Renewal Service by notice to you because: the Domain Name is no longer available for registration; clause 17.1.7 applies; you are in breach of clause 17.1.8; or of some other reason preventing the registration of the Domain Name.
    20.2 If we terminate the Domain Registration and Renewal Service under clauses, or, we will refund the price you have paid for the Domain Registration and Renewal Service to the credit card, debit card or other account you used to make the payment.
    20.3 That part of the Contract relating to Services other than our Domain Registration and Renewal Service will also commence on the date we send you our Acceptance Confirmation. Unless such Services are terminated as provided in this clause 20.3, they shall continue for the minimum period of time that applies to the Service you have purchased (as these are set out on our website and subsequently confirmed in the Acceptance Confirmation) (“Minimum Term”). After expiry of the Minimum Term, they will continue on a month to month basis until terminated:
    20.3.1 by you giving to us at least seventy-two (72) hours advance written notice through our support ticket system. As part of our cancellation process, we will respond to you through our support ticket system and you must re-confirm your cancellation request. You must re-confirm your cancellation request via our support ticket system or we will continue to supply the relevant Services and your cancellation will be ineffective. You cannot cancel any of your Services by letter, email or telephone. You will not receive any refund of the price you have paid for the Services you have cancelled; or
    20.3.2 by us giving to you at least thirty (30) days advanced notice in written sent to the then current email address registered against your account.
    20.4 The monthly price for Services we supply under Contracts that continue on a month to month basis under clause 20.3 shall be charged monthly in advance directly to a credit card, debit card or other payment method registered against your account. Such payment will be taken on the same date of the month as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with clause 20.3.1. We will not provide you with a refund for a cancellation that is part-way through a billing period. Where the Payment Date does not recur in a particular month (e.g., 31 January, but there is no 31 February), you will be charged on the closest preceding date to the Payment Date (e.g., 28 February) for that month.
    20.5 Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our website terms of use or our acceptable use policy, we may terminate the Contract at any time by giving you thirty (30) days advance notice by emailing you at the email address registered against your account. If we cancel the Services, we will refund to you the price you have paid for the Services on a pro-rata basis for the unexpired Minimum Term.
    20.6 Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by seven (7) days notice to you and/or, at our absolute discretion, terminate or suspend without notice any individual Services we provide to you from time to time.
    20.7 Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.

    21 Deletion of your data
    21.1 If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be immediately and permanently deleted from our system. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
    21.2 If you have purchased a Hosting Service aimed at resellers, your package will allow multiple accounts to be set up for your customers. If you disable any of these accounts and they remain disabled for fifty (50) clear days, we will immediately and permanently delete those disabled accounts (and all the data hosted in relation to them) from our system.

    22 Additional terms
    22.1 Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.
    23 Written communications
    23.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    24 Notices
    24.1 All notices given by you to us must be given though our support ticket system. We may give notice to you at either the then current e-mail or postal address registered against your account with us.

    25 Third party rights and transfer of rights and obligations
    25.1 Neither you nor we intend that any term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
    25.2 The Contract is binding on you and us and on our respective successors and assigns.
    25.3 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
    25.4 We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

    26 Events outside our control
    26.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
    26.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    26.2.1 misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
    26.2.2 strikes, lock-outs or other industrial action;
    26.2.3 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    26.2.4 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    26.2.5 impossibility of the use of public or private telecommunications networks; and
    26.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
    26.3 Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    27 Waiver
    27.1 If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    27.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
    27.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 24.

    28 Severability
    28.1 If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

    29 Entire agreement
    29.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    29.2 We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
    29.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

    30 Our right to vary these terms and conditions
    30.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    30.2 You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Acceptance Confirmation).
    30.3 No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.

    31 Law and jurisdiction
    31.1 Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language offered for the conclusion of the contract between us both.

  • Hosting Acceptable Use Policy

    Hosting Acceptable Use Policy This acceptable use policy sets out the terms between you and us under which you may use the hosting services we provide ("Hosting Services"). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions of supply. You must not allow a third party to access or use the Hosting Services. If you have purchased one of our reseller hosting packages, you can allow a third party (a "Third Party") to access or use the Hosting Services. If you do so, they will also be regulated by this acceptable use policy. As such, you will monitor the use of the Hosting Services by a Third Party and you will procure that they abide by this acceptable use policy. A breach of this acceptable use policy by a Third Party will be deemed to be a breach of this acceptable use policy by you. The Hosting Services are provided by My Printernet Limited ("we", "us" and "our"). We are registered in England and Wales under company number 08328498 and we have our registered office at My Printernet Ltd, c/o Accrida Ltd, Regus House, Admirals Way, Dartford, Kent, DA2 6QD.

    1. Resource usage
    1.1 The Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites.
    1.2 The Hosting Services allow you 'unlimited' server space for normal routine "non-file-distribution" web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of twenty-five (25) gigabytes (26,843,545,600 bytes) per calendar month. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.

    2. Prohibited uses
    2.1 You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
    2.1.1 in any way that breaches any applicable local, national or international law or regulation;
    2.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    2.1.3 for the purpose of harming or attempting to harm minors in any way;
    2.1.4 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see section 5);
    2.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM); or
    2.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    2.2 In your use of the Hosting Services (other than where you are using your own dedicated server), you may not:
    2.2.1 use more than 5 % of our server's processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations;
    2.2.2 run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd;
    2.2.3 run any type of web spider or indexer; including (but not limited to) GoogleCash and AdSpy;
    2.2.4 run any software that interfaces with an Internet Relay Chat network;
    2.2.5 run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers;
    2.2.6 participate in any file-sharing/peer-to-peer activities;
    2.2.7 run any gaming servers; or
    2.2.8 run cron entries or other scheduled tasks other than by configuring them through our control panel http://www.extendcp.co.uk
    2.2.9 give away web space under a domain (including Resellers giving away free websites)
    2.2.10 operate a proxy website or service.
    2.2.11 As a remote file host for other websites.
    2.3 You must not use the Hosting Services as an offsite backup facility. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.
    2.4 All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, MSN, Yahoo and other large search engines.

    3. Reselling
    3.1 You agree:
    3.1.1 not to re-sell or offer for the use of third parties any part of our Hosting Services;
    3.1.2 not to access without authority, interfere with, damage or disrupt: any part of the Hosting Services; any equipment or network used to provide the Hosting Services; any software used in the provision of the Hosting Services; or any equipment or network or software owned or used by any third party.

    4. Interactive services
    4.1 Where you use, or allow the use of, the Hosting Services to host a website on which interactive services (for example, chat rooms or bulletin boards) are provided ("interactive services"), you must ensure the use of best practice to operate those interactive services.
    4.2 Notwithstanding the use of best practice in operating the interactive services, you must assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service you allowed to be hosted using the Hosting Services and use appropriate moderation in the light of those risks. However, we are under no obligation to oversee or monitor your use of the Hosting Services in relation to any interactive services you provide or allow to be provided.

    5. Content standards
    5.1 These content standards apply to any and all material that you allow to be hosted through the Hosting Services ("Material"), and to any interactive services associated with it.
    5.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Material as well as to its whole.
    5.3 Material must:
    5.3.1 be accurate (where they state facts);
    5.3.2 be genuinely held (where they state opinions); and
    5.3.3 comply with applicable law in the UK and in any country from which they are posted.
    5.4 Material must not:
    5.4.1 contain any material which is defamatory of any person;
    5.4.2 contain any material which is obscene, offensive, hateful or inflammatory;
    5.4.3 contain any material that is pornographic;
    5.4.4 promote violence;
    5.4.5 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    5.4.6 infringe any copyright, database right or trade mark of any other person;
    5.4.7 be likely to deceive any person;
    5.4.8 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    5.4.9 promote any illegal activity;
    5.4.10 be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
    5.4.11 be likely to harass, upset, embarrass, alarm or annoy any other person;
    5.4.12 be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
    5.4.13 give the impression that they emanate from us, if this is not the case; or
    5.4.14 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

    6. Suspension and termination
    6.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
    6.2 Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:
    6.2.1 immediate, temporary or permanent withdrawal of your right to use the Hosting Services;
    6.2.2 immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers;
    6.2.3 issue of a warning to you;
    6.2.4 issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
    6.2.5 further legal action against you; or
    6.2.6 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
    6.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

    7. Changes to the acceptable use policy
    7.1 We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

  • Website Use Policy

    This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.myprinternet.co.uk (our "site"). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

    1. Information about us
    1.1 www.myprinternet.co.uk is a site operated by My Printernet Limited ("we"). We are registered in England and Wales under company number 08328498 and have our registered office at My Printernet Ltd, c/o Accrida Ltd, Regus House, Admirals Way, Dartford, Kent, DA2 6QD. Our VAT number is GB980668085.

    2. Accessing our site
    2.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
    2.2 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
    2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

    3. Intellectual property rights
    3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    3.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
    3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    3.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
    3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    3.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    4. Reliance on information posted
    4.1 Materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

    5. Our site changes regularly
    5.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

    6. Our liability
    6.1 Except as otherwise provided by a contract created between you and us incorporating our terms and conditions of supply, the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
    6.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    6.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    7. Information about you and your visits to our site
    7.1 We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    8. Transactions concluded through our site
    8.1 Contracts for the supply of our services (such as our hosting services or domain name registration services) formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

    9. Viruses, hacking and other offences
    9.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or used to provide our services. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
    9.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    9.3 We will not be liable for any loss or damage caused by any denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    10. Linking to our site
    10.1 You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    10.2 You must not establish a link from any website that is not owned by you.
    10.3 Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
    10.4 If you wish to make any use of material on our site other than as set out above, please address your request to My Printernet Ltd, PO Box 222, Eastbourne, BN24 9GS

    11. Links from our site
    11.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

    12. Jurisdiction and applicable law
    12.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

    13. Variations
    13.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    14. Your concerns
    14.1 If you have any concerns about material which appears on our site, please contact My Printernet Ltd, PO Box 222, Eastbourne, BN24 9GS.
    Thank you for visiting our site

  • Privacy Policy

    My Printernet Limited ("we") are committed to protecting and respecting your privacy. This policy (together with our terms of use, terms and conditions of supply and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is My Printernet Ltd, c/o Accrida Ltd, Regus House, Admirals Way, Dartford, Kent, DA2 6QD.

    1. Information we may collect from you
    1.1 We may collect and process the following data about you:
    1.1.1 information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;
    1.1.2 if you contact us letter or email, we may keep a record of that correspondence;
    1.1.3 if you contact us by telephone, we may record our telephone conversation for training purposes and, if you are asking us to provide you with the use of a dedicated hosting server, for the purposes of proving your request;
    1.1.4 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
    1.1.5 details of transactions you carry out through our site and of the fulfilment and administration of your orders; and
    1.1.6 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.

    2. IP addresses and cookies
    2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
    2.2 For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
    2.2.1 to estimate our audience size and usage pattern;
    2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;
    2.2.3 to speed up your searches; and
    2.2.4 to recognise you when you return to our site.
    2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

    3. Where we store your personal data
    3.1 Website services via www.hashtaginternet.co.uk are processed through Datacash Limited. The personal data that we collect from you will be stored on our servers inside the European Economic Area ("EEA"). Some of your personal data will be transferred to Datacash Limited (whose registered office is at 8 Gate Street, London WC2A 3HP and company number is 03430157) for the purposes of processing your payment information. This applies to website service purchases. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Other online payments are accepted through PayPal. We do not store credit card details nor do we share customer details with any 3rd parties.

    3.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.

    4. Uses made of the information
    4.1 We use information held about you in the following ways:
    4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
    4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
    4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
    4.1.4 to allow you to participate in interactive features of our service, when you choose to do so;
    4.1.5 to notify you about changes to our service.
    4.2 If you have placed an order for our services, we will use the information we hold to send you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.
    4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

    5. Disclosure of your information
    5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in UK Companies Act 2006.
    5.2 We will only disclose your personal information, but never credit card details, to third parties in the following situations:
    5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
    5.2.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    6. Disclosure of your information
    6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at My Printernet Ltd, PO Box 222, Eastbourne, BN24 9GS.
    6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    7. Access to information
    7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

    8. Changes to our privacy policy
    8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

    9. Contact
    9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to My Printernet Ltd, PO Box 222, Eastbourne, BN24 9GS.